Terms of use & Privacy Policy

Terms of Use

Introduction

These terms of use (“Terms of Use”) are a legal agreement between Keurig Canada Inc. on behalf of itself and its parent, Keurig Dr. Pepper, Inc., or its affiliates and subsidiaries (collectively “Keurig”) and you, and describe the rules and conditions by which you may use any website, Facebook site, mobile app, or other social media channel owned and/or operated by Keurig now or in the future (collectively and individually, the “Sites”).

Please read these Terms of Use carefully. They affect your legal rights and impose obligations on you.

THE USE OF THE SITES ARE AT YOUR OWN RISK. TO THE GREATEST EXTENT LEGALLY

PERMITTED, KEURIG DISCLAIMS ALL EXPRESS OR IMPLIED REPRESENTATIONS,

WARRANTIES AND CONDITIONS AND EXCLUDES LIABILITIES FROM YOUR USE OF THE SITES. YOU AGREE TO COMPENSATE US FOR ANY LIABILITIES AND EXPENSES WE INCUR FROM YOUR USE OF THE SITES CONTRARY TO THESE TERMS OF USE.

SOME KEURIG BREWERS CAN BE PAIRED WITH A KEURIG MOBILE APP. INFORMATION

PROVIDED THROUGH A KEURIG MOBILE APP ABOUT THE STATUS AND OPERATION OF A

KEURIG BREWER IS FOR GENERAL INFORMATION ONLY. IT IS NOT A SUBSTITUTE FOR

YOUR PROPER SUPERVISION AND SAFE OPERATION OF YOUR KEURIG BREWER. YOU MUST FOLLOW ALL INSTRUCTIONS REGARDING THE SAFE OPERATION AND USE OF YOUR KEURIG BREWERS IN THE OWNER’S MANUAL.

Any of the provisions in these Terms of Use may be modified from time to time as permitted by applicable laws. Each time you use the Site, you are agreeing to the most recent version of the Terms of Use.

Rules for using the Sites

You agree to follow the conduct rules listed below:

You will not knowingly provide or post any false, misleading, or fraudulent information.
You will not use the Sites for any illegal purpose, nor will you provide or post any material or information in violation of any applicable law or regulation.
You will not violate Keurig or its licensors intellectual property rights.
All information provided or posted by you will not violate the copyright rights, right of publicity or privacy or any other proprietary rights of any third party.
Information provided or posted by you will not violate the trade secret rights of any third party.
Information provided or posted by you must not be defamatory, harassing, offensive, threatening, obscene, or otherwise inappropriate or disruptive.
You will not hold yourself out as someone you are not or otherwise impersonate any other person while using the Sites.
You will not interfere or tamper with the functioning of the Sites, nor will you attempt to gain access to information or control of the Sites not specifically granted to you.
You will not use the Sites to transmit any spyware, virus or similar destructive program or code.
You will not compile any database or list of other visitors to the Sites, nor will you use the Sites to facilitate the sending of any spam, bulk email, or email offering to sell goods or provide services.
You will not access or attempt to access any restricted portion of the Sites unless you have specifically been granted access.
You may not access or attempt to access the Sites through any automated means, such as through bots, spiders, scripts, or similar software, or other means or processes to access, “scrape,” “crawl” or “spider” the Site, its offers, or any related data or information.

Access

We may discontinue all or part of our Sites at any time. We may block or limit your access to any or all of our Sites if: (a) you violate these Terms of Use; (b) you violate any applicable law or regulation relating to your use of our Sites; (c) you engage in any conduct which we, in our sole discretion, believe is offensive, harmful, defamatory, or otherwise harmful to us or others. Please note that if you are accessing our Sites via a mobile device, standard fees may be incurred. Check with your mobile service provider for details.

Ownership of the Sites and the Keurig Content

We provide the Sites as a service to our customers. Unless otherwise noted, all content and functionality, including images, illustrations, designs, icons, photographs, video clips, software, and written and other content that are part of the Sites, including all copyright, trademark, patent, and any other intellectual property rights therein (collectively, the “Content”) are owned or licensed by Keurig.

Furthermore, the Sites and the Content are the sole property of Keurig or its licensors and are protected by Canadian and international copyrights, trade-marks, service marks, patents, trade secrets and other proprietary rights and laws. No ownership or intellectual property rights are transferred to you in the Sites or the Content.

In the case of our mobile apps, Keurig grants you a non-exclusive, non-transferable, limited licence to install the mobile app on any single mobile device, tablet, or similar technology and to cache and display the Content.

The Content includes the mobile app software (including source code and object codes) and all text, data, graphics, photographs, images, audio, video, animations, trademarks, service marks, trade names, logos, and other material displayed on or through the Sites.

If you believe that any Content or other materials on our Sites infringes your copyright, you may notify us in writing at:

Keurig Canada Inc.
Attention: Copyright Claim
3700, Rue Jean-Rivard
Montreal, Quebec H1Z 4K3

The notice you send to us must be signed by you or an agent authorized to represent you and must include information sufficient for us to identify the allegedly infringing material and the material to which you hold the copyright. In particular, you must include: the copyright holder’s name and address (or that of its authorized agent), identify the material that is alleged to be infringed, the location of the material (e.g. URLs for pages on the Sites), the date and time of the alleged infringement. If your notice concerns information posted by another person, we will use commercially reasonable efforts to forward that notice to the other person.

Personal use

You may only use the Sites for your personal, non-commercial use. You may not use the Sites or the Keurig Content, in whole or in part, for the purpose of creating a competing product or service or for resale.

You may not copy, reproduce, perform, distribute, display, modify, translate, merge with other data, frame in another website, post on another website or create derivative works of Sites or the Keurig Content, except that you may print or download one copy of any images and text on the Sites for your personal, non-commercial use.

User accounts

You may only create an account on one of our Sites if you are at least 18 years old. You will be required to use a username and password. Your password should not be easy to guess. You must not use a password that you have used on another site. You are responsible for keeping your username and password confidential and secure. You are responsible for all activity under your account, including as a result of your failure to choose a strong, unique password. You agree to promptly notify Keurig immediately after you become aware of any unauthorized use of your account and to take such reasonable steps as are necessary to prevent any reoccurrence of such event.

When you register for an account, we will send you communications relating to your account by email. If you install a Keurig mobile app, you may also receive push notifications.

Consent to app installation and updates and upgrades

You agree to use the most recent version of Keurig mobile apps to ensure you have the latest features, bug fixes and more.

By downloading or installing a Keurig mobile app, you consent to the installation of the mobile app and to future updates and upgrades. These updates and upgrades may occur for various reasons including adding or removing functionality, fixing bugs, and addressing issues relating to security or performance. Your mobile phone or other device may prompt you to accept the installation of the update or upgrade for the Keurig mobile app. You agree to use the most current version of the Keurig mobile app available in Apple App Store or Google Play, and understand that we may only support the most current version of the Keurig mobile app.

In some cases, an update or upgrade may be installed automatically. YOU AGREE TO THE AUTOMATIC INSTALLATION OF UPDATES AND UPGRADES. You can withdraw your consent at any time by uninstalling the Keurig mobile app. To request assistance with the removal of a Keurig mobile app, please contact us at https://www.keurig.ca/support/email-us-page or Keurig Canada Inc. 3700, Jean-Rivard, Montreal, Quebec H1Z 4K3.

The Keurig mobile apps work by communicating with Keurig and its service providers to provide you with the functionality in the Keurig mobile app. THEREFORE, YOU ACKNOWLEDGE AND UNDERSTAND AND AGREE that the Keurig mobile app (including any updates or upgrades) may (i) cause your device to automatically communicate with Keurig’s or its third-party service provider’s servers to deliver the functionality described in the mobile app, in these Terms of Use and in any descriptions of the mobile app functionality posted where you download the app, and to record usage metrics, (ii) affect app-related preferences or data stored in your device, and (iii) collect personal information and other information as described in the Privacy Policy.

Your telecommunications services provider may impose data charges when you use a Keurig mobile app or for data charges for updating or upgrading a Keurig mobile app if you have not restricted updates and upgrades to wi-fi connections.

Your Content, Ideas and Submissions

The Sites may allow you to send, post or otherwise provide your Content to Keurig. Your Content includes your comments, reviews, pictures and other material. If you send, post or otherwise provide your Content to Keurig, you represent and warrant that you own or otherwise have all of the rights in your Content to do so.

If you post your Content publicly on a Site, you grant to Keurig a perpetual, worldwide, royalty-free, irrevocable, non-exclusive license (with rights to sublicense) to use, reproduce, derive, distribute, compile, sell, offer for sale, and commercialize any ideas, concepts, know-how, techniques or copyrighted content contained in your Content in any way and for any purpose whatsoever. Keurig shall have no obligation of any kind with respect to your Content if you post it publicly and will be free to use, reproduce, derive, distribute, delete, compile, sell, offer for sale, and commercialize the materials to others, without limitation.

Our policy is not to accept unsolicited ideas or submissions about new marketing, advertising, product, and/or packaging concepts and/or improvements. This policy is to avoid confusion about our ownership of new concepts. If you do send us a message about a proposed idea, your message will be treated as non-proprietary and non-confidential and, by doing so you agree that it becomes, without further compensation to you, our sole and exclusive property and may or may not be used by us for any purpose.

Product information, pricing and availability

The products displayed on our Sites may be available on our Sites for purchase, and may also be available in select third party retail locations. The products and prices displayed on our Sites are subject to change at any time with or without notice. The prices or items in any particular third party store may be different from those appearing on our Sites, and the in-store information and availability controls over any conflicting information on our Sites. Your order is not accepted until it is confirmed by Keurig and shipped to you. Keurig may reject or cancel your order. If we do so, Keurig will refund you any amounts that we have charged you.

Occasionally there may be information on our Sites that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. Keurig reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, even after an order may be placed or confirmed. In the event a product ordered is no longer available, not available at the advertised price, or if the price has increased, Keurig may decline your order or Keurig may contact you to confirm whether you would like to continue with your purchase given the new availability and pricing information.

In connection with placing an order, you may be asked by Keurig or the applicable third party to supply certain information, including, but not limited to, credit card or other payment information. You agree to provide Keurig or such third party with information that is accurate, complete and current, and to comply with the terms and conditions of any agreement that you enter in connection with your purchase of any product or service. You are responsible for all charges incurred by users of your account, credit card or other payment mechanism, as well as for paying any applicable taxes.

Fraud Prevention

Keurig reserves the right to request further information from you to deter or investigate potential fraudulent transactions. This information may include, but is not limited to, a copy of the credit card statement that was used to complete the offers, in order to ensure a stolen credit card was not used. Keurig reserves the right to place any order on hold, for any reason, in order to investigate potentially fraudulent activity involving the Sites. All decisions by Keurig regarding fraud or suspected fraud are binding and final.

Coupons

Product obtained through coupon redemption is for personal use only. Coupons may not be used to obtain product from the Sites for resale. Coupons are not transferable. Keurig reserves the right to validate the information you have submitted before issuing, or before honoring an issued, a coupon. Keurig in its sole discretion may refuse to issue a coupon, may cancel an issued coupon, and/or may cancel a customer account for any violation or suspected violation of the Terms of Use, including if Keurig believes that fraudulent purchase information or personal information has been submitted, that a coupon has been obtained fraudulently, or that an account has redeemed fraudulently obtained coupons.

Warranty disclaimer

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR

LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE FOLLOWING

EXCLUSION MAY NOT APPLY TO YOU. IF YOU ARE A RESIDENT OF QUEBEC, ANY WARRANTIES ARE STRICTLY LIMITED TO THOSE MANDATORILY REQUIRED BY APPLICABLE LAW.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SITES ARE AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU.

ALL CONTENT ON THE SITE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND,

EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.

KEURIG EXPRESSLY DISCLAIMS ANY DUTY TO UPDATE OR REVISE THE CONTENT ON THE SITE, ALTHOUGH KEURIG MAY MODIFY THE CONTENT AT ANY TIME WITHOUT NOTICE.

YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY

SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THE SITES. THIS SECTION DOES NOT LIMIT OR AFFECT YOUR KEURIG BREWER WARRANTY.

KEURIG MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE SITES WILL

BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED, OR THAT THE FUNCTIONS CONTAINED IN THE SITES WILL FUNCTION WITH OTHER SOFTWARE OR HARDWARE, OR WITHIN A PARTICULAR SYSTEM.

YOU ARE RESPONSIBLE FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT

ANY CONTENT YOU MAY OBTAIN FROM THE SITE IS FREE OF VIRUSES OR OTHER

HARMFUL COMPONENTS. YOU FURTHER ACKNOWLEDGE THAT COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THE SITES.

Limitation of Liability

IF YOU RESIDE IN QUEBEC, THE FOLLOWING LIMITATION OF LIABILITY DOES NOT RELIEVE KEURIG’S LIABILITY FOR INTENTIONAL OR GROSS FAULT, FOR BODILY OR MORAL DAMAGES OR OTHER LIABILITY THAT CANNOT BE EXCLUDED.

IN NO EVENT SHALL ANY KEURIG ENTITY OR ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR:

ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR

CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF KEURIG

HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,

WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER

THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE,

OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND

MATERIALS AVAILABLE FROM THE SITES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

YOUR FAILURE TO ADHERED TO ALL SAFE OPERATION GUIDELINES AND TO TAKE APPROPRIATE CARE IN THE OPERATION OF YOUR KEURIG BREWER IN CONJUNCTION WITH YOUR USE OF A KEURIG MOBILE APP THAT YOU PAIR WITH YOUR KEURIG BREWER.

Privacy

By using a Site, you also agree to the most-recent version of the Privacy Policy in effect at that Site and any supplemental privacy notices. We may change the Privacy Policy or supplemental privacy notices at any time, and such changes will be reflected in the Privacy Policy or supplemental privacy notices posted on the Site or otherwise communicated to users of the Site.

Minors and children

Our Sites are not intended for minors. You may not register for an account or purchase products on our Sites unless you are at least 18 years of age.

Links

Our Sites may contain links to websites operated by other entities, or display information or content regarding products or services offered by others. These other sites and other entities are not under our control, and we are not responsible for the content available on any other sites linked to our Sites or any action or inaction of any third party. We do not endorse or warrant the goods or services of any third party, and you visit other sites or engage in business with any third party at your own risk.

Your liability to Keurig

To the maximum extent permitted by applicable law, you will hold the Keurig Covered Parties (defined below) harmless from and against all claims, actions, demands, liabilities, judgments and settlements, including all legal fees and costs, that Keurig incurs arising out of or related to your Content, the use of your account (by you or by any third party), a breach of these Terms of Use, or any other direct, indirect, incidental, consequential, special, exemplary, punitive or any other claim you may incur in connection with your use of this Site (to the extent not solely caused by Keurig’s negligence), including, without limitation, any economic harm, personal injury, lost profits, damages to business, data or computer systems, or any damages resulting from reliance on any content or resulting from any interruptions, work stoppages, computer failures, deletion of files, errors, omissions, inaccuracies, defects, viruses, delays or mistakes of any kind, even if you have previously advised Keurig of the possibility of such claim. The Keurig Covered Parties includes

Keurig, any affiliated Keurig entity, their officers, directors, employees, sponsors, and agents

(“Covered Parties”). Your sole remedy for dissatisfaction with the service is to stop using the service.

Disputes

You agree that you will allow us a reasonable opportunity to address any claim you may have before commencing any proceeding against us. Except for Quebec residents, these Terms of Use are governed by and will be construed in accordance with the laws of the Province of Ontario without regard to principles of conflict of laws. For Quebec residents, these Terms of Use are governed by an will be construed in accordance with the laws of Quebec. Any disputes arising hereunder will be litigated exclusively within the province in which you ordinarily reside while using the Sites.

Interpretation

These provisions and any rules, policies or guidelines posted on the applicable Site by Keurig constitute the entire agreement between Keurig and you with respect to the subject matter of your use of the Site. No waiver by either Keurig or you of any breach or default shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provision contained in these Terms of Use is determined to be void, invalid, or otherwise unenforceable by a court of competent jurisdiction, such termination shall not affect the remaining provisions contained herein.

Apple / Google Terms and Conditions

If you download a Keurig mobile app from the Apple App Store, your use of the Keurig mobile app is also governed by Apple’s Terms and Conditions, including the Licensed Application End User License Agreement (available at http://www.apple.com/legal/internet-services/itunes/ca/terms.html).

If you download a Keurig mobile app from the Google Play Store, your use of the Keurig mobile app is also governed by the Google Play Terms of Service (available at https://play.google.com/about/play-terms.html).

If there is a conflict or inconsistency between these Terms of Use and the Apple Terms and Conditions or the Google Play Terms of Service, then, as between you and Keurig, these Terms of Use will govern to the extent of that conflict or inconsistency.

KDP PRIVACY POLICY

The KDP Privacy Policy explains how Keurig Dr Pepper Inc and its subsidiaries (collectively, “KDP” or “we,” “us,” or “our”) use and disclose personal information in connection with your use of our websites (each a “Site”), mobile applications (each an “App”), and Internet connected devices such as our smart brewers (collectively, the “Services”), and your corresponding privacy rights.

We appreciate that you trust us with your information and we intend to honor that trust.

YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THIS PRIVACY POLICY CAREFULLY. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, THEN PLEASE DO NOT USE THE SERVICES.

This Privacy Policy is incorporated into and made a part of the Terms of Use posted on our Sites. If you have not done so already, please also review the KDP Terms of Use. The KDP Terms of Use include provisions that limit KDP’s liability to users and other important terms. By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, and agree to the KDP Terms of Use, which are incorporated by reference.

GENERAL INFORMATION

This Privacy Policy applies to the Services to which it is linked. If a particular Service has its own privacy policy, then that policy – not this Privacy Policy – applies. This Privacy Policy does not apply to information that is collected by any third-party websites or services that you may access through the Services.

INFORMATION WE COLLECT

There are several ways we may obtain information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties. Some of the information directly or indirectly identifies you as an individual. When information identifies or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, we refer to it as “Personal Information.” This Personal Information includes the following categories:

Identifiers/Contact Information:
These include your name, postal and email address, phone number, and unique identifiers that may identify your device or browser but not you by name.

Geolocation Data: Data about the location of the device you use to access the Services as more fully described below.

Commercial Information: Your purchase and usage history (such as beverage variety, brew size and strength preference for your brews), and goods and service preferences, including payment information or photos you share from your devices.

Internet/Electronic Activity: IP address, web/app browsing and search history related to our Services, and information regarding your interaction(s) with the Services or KDP advertising.

Profile Inferences: The inferences that we draw from your Personal Information and online activity to create a personalized profile so we can better identify goods and services that may be of interest.

We also work with various types of data that are de-identified or aggregated, and not reasonably capable of being associated with, or of reasonably being linked, directly or indirectly, with you or your household. This data is not Personal Information.

As provided in more detail below, we collect Personal Information from a variety of sources, including from:

Our service providers
• Data analytics providers
• Operating systems and platforms
• Social networks
• Ad Networks
• Data vendors
• Connected devices, and
• From you directly.

Personal Information You Provide

We collect Personal Information from you for a variety of business and commercial purposes, as follows:

Personal Information you provide when you create or use your account or other Services, or contact us. You must create a KDP account (“KDP Account”) to use certain Services, including the Keurig® App. A KDP Account as well as certain services we may offer such as subscription to our auto-delivery services require you to provide Personal Information so we can identify you and process your purchases, enable you to customize the Services to your liking (e.g., identify your brewing preferences), and so we can link your product preferences to your KDP Account. Also, when you contact us, we may monitor and record your conversation with the KDP representative (where and as permitted by law).

Personal Information you provide when you make a purchase. We collect Personal Information to process your purchases from us, and to provide you with the goods or services you ordered.

Personal Information you provide for customer support. We collect your feedback and questions that you provide to us for customer support, including voice recordings of your calls with our customer support team. In answering your questions, we may ask for supporting data from your device, such as brewer serial number. If you use our online video chat or device screen share feature, we collect and maintain a record of our interactions with you, including screen shares of your Keurig App screen if you enable it. When you do so, our access to the screen share is limited to during the active session that you allow.

Personal Information collected with your consent. We also may ask you for your consent to collect Personal Information in a particular interaction with you as described to you in those circumstances.

Personal Information Collected Automatically
Whenever you visit or interact with the Services, KDP, as well as third-party advertisers and/or service providers, may use a variety of technologies to collect Personal Information, such as:

Usage Information. We collect Personal Information about your activity on the Services, such as login date and time, features you use, and website, mobile app, and product interactivity.

Device & Device Usage Information. We collect Personal Information from and about the electronic devices that you use to access the Services, including IP address, device ID and type, device and app settings and characteristics, app crashes, advertising IDs, browser type and language, operating system, time zones, software version, domain name, identifiers associated with cookies or other technologies that may uniquely identify your device or browser, and information on your wireless and mobile network connection, like your service provider and signal strength.

Through our Internet connected devices, such as our smart brewers for home use, we collect usage history (such as beverage variety, brew size, and strength preference for your brews). These brewers also include a camera designed to collect an image of the area where a pod is positioned within the brewer. This is required to enable some connected Services and may also be used for diagnostic purposes to help ensure the brewer is working properly.

Location Information. We may collect data about the location of the device you use to access the Services including a smart brewer, if applicable (“Location Data”) using IP address, GPS, cellular towers and information from your mobile service provider, sensors that provide KDP with information on nearby devices, Bluetooth address, Wi-Fi access points, and information made available by you or others that indicates the current or prior location of your device. How we collect Location Data depends on how you use the Services.

Third Party Analytic and Advertising Technologies. KDP also may use third parties’ analytics and tracking tools, such as Google Analytics, and others, to help us track, segment, and analyze usage of KDP Services, and to help us or those third parties serve more targeted advertising to you on the Services and across the Internet. These tools may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store information and may also combine such information with information that they collect from other sources. KDP also may use session replay software, which collects information about your interaction with the Services, including keystrokes, mouse movements, and form field entries, and may monitor your interactions with the Services, including for our compliance verification purposes. To learn more about your choices relating to advertising tracking, please see the “Your Choices and Opt Out” section below.

Personal Information Received from Other Third Parties
KDP collects Personal Information about you from third parties, such as social media platforms, public databases, third party smart virtual assistants, or data vendors. This may include:

Personal Information collected when you connect with third parties through the Services. Certain Services may link with third-party platforms and plug-ins, such as social media platforms, plug-ins, and virtual smart assistants (such as an Alexa or Google Home). When accessing the Services through an account with a third party, we may automatically receive certain information about you based on your registration and privacy settings on those third-party services, and use such Personal Information as described in this Privacy Policy.

Personal Information collected from data vendors. KDP may supplement your Personal Information with information that we obtain from third parties, such as public databases or data aggregators.

Personal Information collected through service providers. Our service providers also may collect and use Personal Information to assist us with our business operations. For example, our service providers may need Personal Information to help us analyze the performance of the Services, detect and prevent fraud, or to improve user experiences.

Combination of Information
We may combine the Personal Information we receive from and about you. As noted, we may also de-identify or aggregate information so it is no longer Personal Information.

HOW WE USE YOUR PERSONAL INFORMATION

KDP uses Personal Information – including Identifiers, Geolocation Data, commercial or purchase-related information, Internet or other electronic network activity, and inferences drawn from your Personal Information in accordance with applicable data protection laws and this Privacy Policy for a variety of business and commercial purposes, including:

To administer your account and provide the Services to you, such as to:

Create and manage your KDP Account, your Keurig App and your Loyalty Program Membership, either at Keurig.com, Keurig.ca or our Pepper Perks or Pepper Packs programs
Provide you with customer support and respond to your requests
Complete your transactions
Communicate with you about the Services, including order management and billing

To Ensure a Consistent Experience Across Your Devices, such as to:

Synchronize your usage across the various devices you use to interact with us
Personalize your experience with our Services

To Offer Promotions and Ads, such as to:

Administer sweepstakes, contests, discounts, or other promotions
Develop, display, and track content and advertising tailored to you on the Services and on other websites
Provide or contact you with customized Services content and offers from KDP or on behalf of our partners and affiliates

To Improve the services and develop new ones, such as to:

Administer focus groups and surveys
Conduct consumer research
Use demographic, profile and other data for analytical and demographic purposes (this processing may involve profiling – for example to create audiences based on demographic or location-based information for marketing and customization purposes)
Develop new features and services

To Prevent, Detect, and Fight Fraud or Other Illegal or Unauthorized Activities, such as to:

Enforce our Terms
Address fraud or alleged unlawful activity
Assist law enforcement
Conduct data analysis to better understand and design countermeasures against fraud

Protect the security and integrity of the Services and our business

To Ensure Legal Compliance, such as to:

Comply with legal requirements
Enforce or exercise our rights or those of third parties

Due diligence and required disclosures for corporate acquisitions and sales
Address problems with the Services or our business

HOW WE SHARE YOUR PERSONAL INFORMATION

Except as provided in this Privacy Policy, we will not disclose your information to any third parties without your consent. We may share your Personal Information as described below.

Sharing of Information by You
The Services offer many ways to find, enjoy, and share content. Any Personal Information you disclose in public areas on the Services or other third-party services may become visible to other individuals without restriction. Please exercise caution when disclosing Personal Information in public areas. If you provide any Personal Information to a third party while using our Services, the third party’s privacy policy will apply to your Personal Information disclosed to such third party.

Sharing of Personal Information by Us

With Our Service Providers. We use service providers to help us operate and improve the Services, such as for data hosting and maintenance, analytics, customer care, marketing, payment processing, order fulfillment, and security operations.

With Other KDP Businesses. We share your Personal Information with our subsidiaries and joint venture partners (collectively, “Affiliates”) who adhere to the privacy protections set forth in this Privacy Policy.

Promotions. If you choose to enter into one of our promotions (e.g., a sweepstakes or contest), we may disclose your Personal Information to service providers or the public in connection with the administration of such promotion, as required by law, as otherwise permitted by the promotion’s official rules and this Privacy Policy.

For Corporate Transactions. We may transfer your Personal Information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use Personal Information provided through the Services in a manner that is consistent with this Privacy Policy.

Legal Obligations; Safety. We may access and disclose your Personal Information to respond to subpoenas, judicial processes, or government requests and investigations, in connection with an investigation on matters related to public safety, or as permitted or otherwise required by law. We may disclose your Personal Information to protect the security of our Services, servers, network systems, and databases.

To Enforce Legal Rights. We may also share Personal Information (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and those of our users, business partners, or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding suspected illegal activity, fraud, or other wrongdoing.

With Your Consent or At Your Request. We also may share your information as disclosed to you at the time of collection.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We may use various practices and tracking technologies to allow us and third parties to develop and deliver targeted advertising on the Services and on websites or applications of third parties, and to analyze and report on such advertising you see.

Cookies. Certain parts of the KDP Services require cookies. Although you are not required to accept cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Services. Opting out of targeted advertising using any of the below links does not mean that you will stop seeing digital advertisements. Rather, opting out means digital advertising will not be targeted to you based on your interests (as inferred from your online activities). The Services use the following cookies:

Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to register or log in for the Services that KDP offers.
• Analytical/performance cookies, which allow KDP to recognize and count the number of visitors, learn how visitors navigate the Services and improve the Services.
• Functionality cookies, which KDP uses to recognize you when you return to the Services.
• Targeting cookies, which record your visits to the Services, the pages you visited and the links you followed. Targeting cookies help KDP deliver digital advertisements that are targeted to your interests (as inferred from your online activity). KDP also shares information collected through targeting cookies with third parties that send you targeted advertisements
• Interaction cookies, which allow you to recommend KDP on Social Media.

Web Beacons. KDP also uses web beacons (also called pixel tags or clear GIFs). Some of KDP’s content and emails may contain embedded web beacons that allow a server to read certain types of information from your device, as well as allow us to count the number of people who have viewed content and to know when you opened an email message and the IP address of your device. Web beacons help KDP develop statistical information to provide better and more personalized content. To learn more about web beacons, visit www.allaboutcookies.org.

YOUR CHOICES AND OPT-OUT

Access and Updates to Your Personal Information
For Keurig.com and Keurig.ca account holders, if you would like to correct your Account information or delete your profile information from your Account page, please visit the “Profile” tab in the “Account” section on a Site or in the App, visit the Settings screen, My Account and then choose the Profile option. You may also send your request via the Contact Us link for the US, or the following Contact Us link f KDP reserves the right to request that you provide information that will enable KDP to confirm that you have the authority to correct or delete the profile information that you want corrected or deleted. KDP may not be able to correct or delete information shared with third parties. Pursuant to applicable law, we may be entitled to refuse to act on the request.

You may refer to your browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or control your tracking preferences. On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising. To learn more about cookies, visit www.allaboutcookies.org, or the Digital Advertising Alliance or Network Advertising Initiative websites. To opt out of targeted advertising through mobile applications, please visit the AppChoices website. When you opt out through one of these websites, an “opt-out” cookie is stored in your web browser indicating that you do not want to receive targeted advertisements. If you delete cookies generally, you will need to opt out again. Your mobile device may also offer options to decline targeted advertising without the use of cookies.

Do Not Track. Some web browsers (including Safari, Internet Explorer, Edge, Firefox and Chrome) incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have their online activity and behavior tracked. Not all browsers offer a DNT option, and DNT signals are not yet uniform. Many website operators, including KDP, do not respond to DNT requests or headers from some or all Internet browsers. As described above, we may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

If you are a U.S. resident see below for additional options to opt out of targeted advertising,

YOUR PRIVACY RIGHTS

Explanation of Applicable Privacy Rights

You may take advantage of the following privacy rights:
• Right to Know: You have the right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which the Personal Information is collected, the business or commercial purpose for collecting, selling, or sharing Personal Information, the categories of third parties to whom we disclose Personal Information, and the specific pieces of Personal Information we have collected about you.
• Right to Delete: You have the right to delete Personal Information that we have collected from you.
• Right to Correct: You have the right to correct inaccurate Personal Information that we may maintain about you, subject to appropriate verification.

How to Submit a Request

To take advantage of your privacy rights to know, delete, or correct Personal Information, or to submit an appeal of a denial of your privacy rights, please visit click here. You may also contact our customer care centers at the telephone numbers and contact pages below:

In the U.S.

Keurig (hot beverages, brewers and coffee brands) at 866-901-BREW (2739) or click here
Dr Pepper brands (cold beverages and food) at 800-696-5891 or click here and scroll down to Contact Us

In Canada

Keurig (hot beverages, brewers and coffee brands) at 1-800-361-5628 or click here

Canada Dry Mott’s Inc. brands (cold beverages and food) at 1-877-350-6590 or click here

KDP may take steps to verify your identity based on the information we have on file about you before responding to your access, deletion, or correction request. You may need to provide your email address to be used for this purpose. We will respond to your request within 45 calendar days if you are a U.S. resident, 30 calendar days if you are a Canadian resident, unless we need additional time, in which case we will let you know.

If you are a U.S. resident, to take advantage of your right to opt out of the sale or sharing of Personal Information or to opt out of targeted advertising, please click here. You may also submit a request by contacting our U.S. customer care centers as described above. We will comply with your opt-out request within 15 business days. If you wish to receive information about your disclosure choices or stop communications from third parties, you will need to contact non-affiliated third parties directly.

We value your privacy and will not discriminate in response to your exercise of your privacy rights.

CALIFORNIA RESIDENTS: Right to Opt-Out of the Sale or Sharing of Personal Information: If you are a California resident, you have the right to opt-out of the “sale” or “sharing” of your Personal Information, as such terms are defined in California privacy laws. This means that, if you opt out, going forward, we will not sell or share your Personal Information with such third parties to use for their purposes, including cross-contextual behavioral advertising, unless you later direct us to do so.

VIRGINIA RESIDENTS: Right to Opt-Out of Targeted Advertising: If you are a Virginia resident, you may also exercise your right to opt-out of targeted advertising, as defined in Virginia law, and appeal a denial of your privacy rights.

Agent Request

You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them to act on your behalf or must demonstrate they have power of attorney pursuant to applicable probate law. KDP retains the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent shall not use a consumer’s personal information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention.

Data Protection Disclosures

Categories of Personal Information Sold or Shared

In the last 12 months, KDP has sold or shared the following categories of Personal Information, namely for personalized advertising purposes:
• Identifiers: sold or shared to third party advertisers and internally with KDP’s Affiliates;
• Geolocation data: sold or shared to third party advertisers and internally with KDP’s Affiliates;
• Internet/Electronic Activity: sold or shared to third party advertisers and internally with KDP’s Affiliates; and
• Profile Inferences: sold or shared to third party advertisers and internally with KDP’s Affiliates.

We do not knowingly sell or share Personal Information about persons under the age of 16.

Categories of Personal Information Disclosed for Business Purposes

In the last 12 months, KDP has disclosed the following categories of Personal Information for a business purpose (such as with our service providers who are restricted from using your Personal Information outside the scope of their services for KDP):
• Identifiers: disclosed internally within KDP and with KDP’s Affiliates, as well as to service providers;
• Geolocation data: disclosed internally within KDP and KDP’s Affiliates, as well as to service providers;
• Commercial Information: disclosed internally within KDP and with KDP’s Affiliates, as well as to service providers’
• Internet/Electronic Activity; disclosed internally within KDP and with KDP’s Affiliates, as well as to service providers; and
• Profile Inferences: disclosed internally within KDP and with KDP’s Affiliates, as well as to service providers.

Use and Disclosure of Sensitive Personal Information: To the extent that we collect, use, or share “sensitive personal information” as that term is defined in applicable California law, we limit our use or disclosure of the sensitive personal information for permitted business purposes.

NOTICE OF FINANCIAL INCENTIVES

KDP offers several loyalty programs (“Programs”) that provide the opportunity to earn redeemable points or other rewards. Participation in these Programs is free of charge for eligible customers.

Currently, the Programs that we offer are: In the U.S., Pepper Perks, Pepper Pack, and Keurig Perks and in Canada, Keurig Loyalty Program for Canada.

KDP may also provide discounts or promotions when you sign-up to receive marketing messages or claim a specific offer when you interact with our Services (“Offers”). The terms of each Offer will be provided to you when the offer is made available. You may opt-out of marketing messages at any time as described in our messages to you, and you may exercise your other choices as described above under “Your Choices and Opt-out.”

We collect Personal Information to support and fulfill the Programs and Offers, which could include identifiers/contact information, commercial information, internet or other electronic network activity information, social media handles, and profile inferences. Because we collect Personal Information, the Programs and Offers may be considered to be “financial incentives” or “price or service differences” under California law. The value of Personal Information we collect will vary based on the Program and/or Offer, and we calculate this value based on the expenses related to offering the Program or Offer (such as the costs of providing discounts or promotions, IP or marketing costs, and other related expenses).

You have the right to opt-out of any Program or Offer at any time in accordance with the terms of each Program and Offer. If you have any questions or require assistance, please contact us as described below:

In the US:

In Canada:

Keurig (hot beverages, brewers and coffee brands) at 1-800-361-5628 or click here

Canada Dry Mott’s Inc. brands (cold beverages and food) at 1-877-350-6590 or click here

HOW LONG YOUR PERSONAL INFORMATION IS RETAINED

We will retain your Personal Information consistent with applicable law and our retention policies. Such retention may include satisfying any legal, accounting, or reporting requirements. We also may aggregate or de-identify the information so that it no longer identifies you, in which case we may use this information indefinitely without further notice to you.

SECURITY OF YOUR PERSONAL INFORMATION

KDP takes precautions intended to help protect Personal Information that we collect and store. Unfortunately, no system or electronic data transmission is completely secure. Any transmission is at your own risk and we expect that you will use appropriate security measures to protect your information.

You are responsible for maintaining the security of your KDP Account. KDP will treat access to the Services through your KDP Account as authorized by you.

STORING AND PROCESSING YOUR INFORMATION – FOR CANADA RESIDENTS ONLY

Your information may be collected, accessed, processed and stored in Canada as well as in any

other country where we, our affiliates, or our third party partners maintain facilities. Your

information may be accessed by law enforcement agencies in these countries, and the privacy

laws in these countries may not offer the same level of protection as those in the country where

you reside.

CHILDREN’S PRIVACY

KDP is committed to protecting the privacy of children. We do not direct the Services to, nor do we knowingly collect any personal information from children under the age of 13 except as stated. In Canada, we may collect personal information of children 13 years of age or older to administer sweepstakes, contests, discounts, or other promotions. Where required under applicable law, we will not collect personal information of a child without obtaining consent for such collection from the child’s parent or guardian. If a minor has provided us with personal information, his or her parent or guardian may contact us using the contact information below to request deletion of such information.

CO-BRANDED SERVICES

We also may from time to time offer services that are co-branded (i.e., operated in partnership with an unaffiliated business). We and our co-branding partner may collect Personal Information on co-branded websites or services. Our processing of your Personal Information is subject to this Privacy Policy, but the processing of your Personal Information by a co-branding partner is subject to its privacy policy and practices, not ours.

CHANGES & OTHER KDP PRIVACY POLICIES

The date of this Privacy Policy was last updated is stated at the top of this Policy. As we add new features, we may revise or supplement this Privacy Policy. If we change the Privacy Policy in a material way, we will provide appropriate notice. Your continued use of the Services after such change constitutes your acceptance of the Privacy Policy, as amended. As of the date of last update, the amended Privacy Policy supersedes all previous versions of or agreements, notices, or statements about the Privacy Policy.

CONTACT US

If you have any questions, comments, or concerns regarding this Privacy Policy or the Services, please contact our Privacy Officer at [email protected].

For Canada, you can also contact our Privacy Office by mail at:

Keurig Dr Pepper Canada

30 Eglinton Av. West, Suite 600, Mississauga ON L5R 3E7

Attn: Privacy Office